Support information

Product, access, and
billing الأسئلة.

Review how tools process بيانات, when accounts are required, what الباقات include, and how billing works.

هل ملفاتي آمنة؟

Processing depends on the أداة. Browser-local tools keep submitted ملفات on your device. Server, API, and MCP workflows send submitted بيانات إلى Swarme. Some tools also use an external provider identified in the أداة disclosure. Private capability uploads normally expire within 7 days and generated artifacts within 30 days unless a shorter period or legal requirement applies. Review the disclosure on the specific أداة before submitting sensitive content.

هل أحتاج إلى حساب لاستخدام الأدوات المجانية؟

Many مجاني tools can be used without an account. An account is required for مدفوع access, billing history, saved work, مطوّر credentials, Vault features, and workflows that need authenticated limits or storage.

ماذا يفتح الاشتراك المدفوع؟

مدفوع provides access إلى the مدفوع catalog, expanded usage limits, removal of configured tool-page advertising, Smart Agent access where enabled, and the AI credit allowance stated for the selected باقة. Exact inclusions are shown on the Pricing صفحة before purchase.

كيف تعمل أرصدة الذكاء الاصطناعي الخاص؟

AI usage is measured separately for نص, صور, فيديو, and صوت. باقة credits follow the reset period shown for the باقة and generally do not roll over. Purchased top-up credits remain available until used. A workflow displays its access requirement before execution.

هل يمكنني إلغاء الخطة أو تغييرها؟

Recurring الباقات can be cancelled from the billing dashboard when recurring billing is enabled. Access continues through the end of the paid period. One-time and lifetime purchases do not renew. Refund rights depend on applicable law and any stated refund policy.